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Terms & Conditions

 

DAMAGE or MISSING UPON RECEIPT OF PRODUCT

If you have received you package with damage during shipping or missing any part you need to inform us within 3 days.

RETURN POLICY

All returned products must be accompanied by a "Return Goods Authorization Number" (RGA#). Please contact our customer service department for and RGA#. All returned products must be approved by iLandscapeLights.com. Returned products are subject to the following conditions:

  • Shipping charges must be prepaird by the buyer. 
  • Products may be returned, only within 25 days from date of shipping.
  • No custom made-including but not limited to all Flexible-Barbeque Lights-, products on sale or discountinued products will be accepted for return. 
  • Custom made orders are neither returnable nor cancellable .
  • Returned products must be new and packed in original sealed factory box
  • The buyer has to inspect the goods upon receipt, E Mail a notice of defective product, in material or wokmanship (if there is any), to admin@ilandscapelights.com, ask for an RGA# and return the goods no later than 15 calender days fron the date of the RGA.
  • A minimum 35% restocking fee will be charged on returned products (20% on exchanges), EXCEPT for products approved byiLandscapeLights.com to be defective in material or workmanshipiLandscapeLights.com is not responsible, nor does it guarantee credit or replacement for any returned product without RGA#. Any returned product without RGA# will be refused.

LIMITED WARRANTY COVERAGE

iLandscapelights.com warrants its products to be free of defects in material and/or workmanship under normal use, when installed in accordance with installation instructions. 

  • Aluminum and Composite components carry a ONE YEAR LIMITED WARRANTY from the date of sales. 
  • Brass, copper, and stainless steel components carry a LIMITED LIFE TIME WARRANTY from date of sales.
  • Transformers carry TEN YEAR LIMITED WARRANTY from the date of sales (excluding timers, photocells and otherr accessories) and LIMITED LIFE TIME WARRANTY on stainless steel exclosures. 
 This warranty excludes: Lights Bulbs and products products not used in accordance with directions specified in installation instructions and subject to unauthorized repair.
 
Damages caused by accident, alteration, misuse, abuse and exceeding the cost of product. Costs incurred in shipment, repair, replacement, removal or installation of product by buyer and others.

         LIMIT OF LIABILITY AND OTHER CONDITIONS:

  • iLandscapeLights.com reserves the right to issue credit, repair or replace the defective product, at our options, upon receipt of written notification by the original buyer of the alleged defect.

  • iLandscapeLights.com assumes no responsibility for improper installation of the product and shall not be liable for any incidental or consequential damages resulting from use of this product.

  • The use of other company's products or components in conjunction with iLandscapeLights.com's products may not be covered by UL classifications and could be hazardous. Such usage, whether covered by UL classifications or not, automatically voids iLandscapeLights.com's product warranty.

  • iLandscapeLights.com is liable for its products only until delivering them  to the shipping company. The shipping company will be responsible for any damages happening during transportation

  • iLandscapeLights.com has the right to chage the customer for  any shipping company charges due to the customer's wrong information including but not limited to wrong address.

  • iLandscapeLights.com does not authorize any other warranty, verbal or written except as described here.

  • iLandscapeLights.com reserves the right to make any changes to its products without prior notice.

  • Products Color:
  • Because each monitor displays colors differently, colors of products may vary from what you see on your screen.
  • The colors of products are not guaranteed to match what you see on your screen.