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Return Policy

 

RETURN POLICY

All returned products must be accompanied by a "Return Goods Authorization Number" (RGA#). Please contact our customer service department for and RGA#. All returned products must be approved by iLandscapeLights.com. Returned products are subject to the following conditions:

  • Shipping charges must be prepaird by the buyer. 
  • Products may be returned, only within 25 days from date of shipping.
  • No custom made-including but not limited to all Flexible-Barbeque Lights-, products on sale or discountinued products will be accepted for return. 
  • Custom made orders are neither returnable nor cancellable .
  • Returned products must be new and packed in original sealed factory box
  • The buyer has to inspect the goods upon receipt, E Mail a notice of defective product, in material or wokmanship (if there is any), to admin@ilandscapelights.com, ask for an RGA# and return the goods no later than 15 calender days fron the date of the RGA.
  • A minimum 35% restocking fee will be charged on returned products (20% on exchanges), EXCEPT for products approved byiLandscapeLights.com to be defective in material or workmanshipiLandscapeLights.com is not responsible, nor does it guarantee credit or replacement for any returned product without RGA#. Any returned product without RGA# will be refused.